Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
You need a voucher to visit Muswell Hill Foodbank
The simplest way to get a voucher is to ring the free national helpline on 0808 0208 2138
The line is open Monday to Friday from 9am to 5pm. You will speak to a trained Citizens Advice advisor who will offer you support, information and advice about your situation, and then send you an e-voucher via email or text. When you visit the foodbank show the voucher to the foodbank manager who will exchange it for three days of emergency food. All calls are confidential.
Please note: The national helpline can be very busy so it’s best to arrange your voucher a day or two in advance of your visit.
Other ways to get a voucher
We also work with other local agencies who can issue a foodbank voucher for you. These include Citizens Advice, housing support officers, children’s centres, job centres, social services and some local charities. You can also ask your GP surgery or your children’s school.
If you are having difficulty accessing a voucher, call or email us and we can put you in touch with an agency which can issue a voucher.
Once you have your voucher
Come along to Muswell Hill Foodbank at
Pembroke Road Church
68 Pembroke Road
Muswell Hill
London N10 2HT.
Our opening times are Monday 12.30-2.30pm, Wednesday 11.30-1.30pm and Friday 11.30-1.30pm.
When you arrive, one of our trained volunteers will welcome you and offer you a hot drink at one of our cafe style tables. We’ll also discuss any dietary needs you may have and exchange your voucher for three days of emergency food. We’ll also help support you in any other ways that we can.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.